At UnCappy , we are committed to providing our customers with high-quality products and exceptional service. If you are not satisfied with your purchase, we are here to help.
Refunds
- You have 14 days from the date of delivery to request a refund. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a refund, please contact us via email at uncappy@outlook.com or by phone at +39 3896182019 with your order number and reason for the refund request. Our team will assist you promptly.
- Refunds will be processed within 10 business days of receiving the returned product. The refund will be credited to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
- If your item is damaged or defective, please contact us within 7 days of receiving the product. We will guide you through the process of exchanging the product or issuing a refund. If you wish to exchange an item, the item must be returned in its original condition and packaging.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. If you receive a defective or incorrect item, we will provide a prepaid return label.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Contact Information
Website Owner: Rita Sdanga
Email: uncappy@outlook.com
Phone: +39 3896182019
Address: Parco Lucania, n. 3, 71043, Manfredonia (FG), Italy
